Dispute & Chargeback Management ensures that disputing transaction management functionalities are provided effectively. A comprehensive automated chargeback management solution uses workflow and rule-based structure. This solution has to have a sophisticated and organized approach to the required response to inquiries and complaints which should be handled in a timely and specific manner.
Solution advanced automated functionality for cost-saving operational efficiency, ranges from the automatic creation of chargeback documentation of guided workflows and integrated payment association rule processing. The system tracks and records disputed transactions; automatically maintaining a complete history of each disputed transaction. Such an approach helps to ensure efficient chargeback processing operations; both in terms of reduced costs and increased effectiveness, as well as easier compliance with payment association regulations.